Terms of Service

This site is run by SweetThings Foods, a small-batch mithai kitchen based in Bengaluru, Karnataka, India. When these terms say “we”, “us” or “SweetThings”, that's who we mean; “you” is the person placing the order.

We're a registered food business. Our GSTIN is 29ABCDE1234F1Z5 and our FSSAI licence number is 10012345678901 — both appear on the tax invoice we issue with every order.

Everything you see in the shop is an invitation to order, not a binding offer. Your order becomes a confirmed contract only once we've accepted it — that is, when your payment succeeds and we send you an order confirmation.

Because each box is made fresh, we occasionally can't fulfil an order — a sweet sells out for the day, a delivery pin code is out of range, or we spot a genuine listing error. If that happens after you've paid, we'll tell you and refund that item in full. We may also decline or cancel orders that look fraudulent or that break these terms.

You must be able to enter a legally binding contract to order. If you're buying as a gift, please make sure the recipient is happy to receive food made in a kitchen that handles milk and nuts (see section 7).

All prices are in Indian Rupees (₹) and are shown inclusive of GST at the applicable rate; your invoice breaks the tax out line by line. Delivery is calculated at checkout — orders over ₹999 ship free, and anything below carries a flat delivery charge shown before you pay.

We take payment through Razorpay, our payment gateway. We never see or store your full card, UPI or bank details — Razorpay handles that under its own terms and PCI-DSS standards. Your order is only placed once payment is confirmed.

We try hard to keep prices right, but if a clear pricing or typographical error slips through, we're not obliged to honour it. We'll contact you first and either let you re-confirm at the correct price or refund you in full.

We deliver across India through our courier partners. Delivery timelines shown at checkout are our honest estimate — mithai is made to your delivery date, not pulled off a shelf — but they aren't guaranteed. Festival weeks, weather and courier delays are outside our hands. Full details are on our Shipping & Delivery page.

Please give us a complete, correct address and a reachable phone number. We can't be responsible for orders that fail or spoil because an address was wrong or nobody was available to accept a perishable parcel. Risk in the goods passes to you on delivery.

Once a parcel is handed to the courier you can track it from Track order.

Because we start preparing your sweets soon after you order, there's a short window to make changes. You can cancel or amend an order before it has entered preparation or been dispatched— just email us as early as you can. If we can still stop it, we'll refund you in full.

Once an order is in the kitchen or with the courier we can't cancel it, for the same reason a restaurant can't un-cook a meal — the food has already been made fresh for you.

Our sweets are perishable food made to order, so — like other mithai and fresh-food sellers — we can't accept returns or exchanges once a box has been delivered, and there's no “change of mind” return on food. Please order thoughtfully.

That said, every box should arrive fresh and intact. If your order turns up damaged, spoiled, incomplete or just wrong, tell us within 24 hours of delivery and send a couple of photos of the item and the packaging to hello@sweetthings.in. Once we've checked, we'll put it right with a replacement or a refund — your choice. Approved refunds go back to your original payment method through Razorpay, usually within 5–7 business days.

Our kitchen handles milk, tree nuts, wheat and other allergens, and we can't guarantee any product is completely free of traces of them — even items not made with them. If you have a serious allergy, please check with us before ordering.

Our sweets contain no added preservatives, so they have a short shelf life. Store them as advised on the pack — most are best kept refrigerated and eaten within the “best before” window. We can't be responsible for sweets left unrefrigerated or eaten past that date.

You don't need an account to order, but if you create one, keep your login details to yourself — you're responsible for activity under your account. Please give us accurate details and keep them current so orders and updates reach you. Tell us at once if you think someone else has used your account.

Discount codes and offers are subject to their own conditions. Unless we say otherwise: one code per order, codes can't be exchanged for cash, and they can't be used on an order that's already been placed. We may change or withdraw an offer at any time, and we may cancel a discount that's been obtained through misuse.

The SweetThings name, logo, packaging, photography, recipes and the words on this site are ours. Please enjoy them, but don't copy, resell or reuse them for your own commercial purposes without our written permission.

We stand behind our sweets and will always try to make things right. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or other laws that can't be excluded. Beyond that, and to the extent the law allows, our responsibility for any order is limited to the amount you paid for it, and we aren't liable for indirect or consequential losses.

These terms are governed by the laws of India, and the courts of Bengaluru, Karnatakahave jurisdiction over any dispute. We'd always rather sort things out with a quick email first, though — reach us at hello@sweetthings.inand we'll do our best.

As the business grows, we may update these terms. When we do, we'll change the date at the top of this page, and the version live here at the time you order is the one that applies to that order.

Questions about anything here? We're real people and happy to help.

SweetThings Foods
Bengaluru, Karnataka, India
Email: hello@sweetthings.in
Phone: +91 98765 43210
Or use our contact form.